I agree with you. Their "Customer Care" is disgraceful! I have spent HOURS trying to speak to someone on the only telephone number available which is a call center. Their call center staff don't give a damn about the customers which of course is only natural as Air France don't give a damn about anyone! If I worked for Air France I would be ashamed of the company and myself. I think the only thing we can do is go as public as possible with the troubles that Air France have caused us. I will never travel with them again!
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