Right, I am wrong Gromit...and the airline itself it also wrong, having written to the customer, compensated them, and stated categorically that the breakdown of a de-icing truck is not a weather related delay.
The inability to admit you are wrong is
a. a personality flaw
b. an indication of intellectual impairment
c. ignorant and stupid OR
d. all of the above
Answers on a postcard....
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