[Walla Walla Sweet]

I have documented proof for what I stated. This documentation was supplied to Continental Airlines.

In regards to your specific questions:

“First of all what email would it be that Continental sent you the arrival time?”

The email I’m referring to is the email that’s automatically sent confirming the itinerary. The arrival information was incorrect. Continental Airlines did acknowledge their mistake when I sent the airline a copy of their automated email.

“If your colleague had flown to India 6 times that year, it is also strange that he would not know how long it takes to get to India and not know what date he was going to arrive.”

-As you correctly stated, "it is difficult to believe that the computer got it wrong." It IS expected that the travel itinerary an airline provides is correct. The burden does not lay with the passenger to double check an airline’s calculations.

-The flight route/travel time for my colleague to get to India that year varied depending on the point of departure, the final destination in India, layover times and whether routing through a specific country for business meetings was necessary.

-The confirmation email was forwarded to our contacts in India responsible for hotel and travel arrangements in India as well as the meeting arrangements (advertising, lecture hall rental, hiring caterers, etc.). My colleagues had a conference call with our Indian contacts hours before the flight departed. It was during this call that they realized Continental Airlines had provided the wrong arrival information. Upon reaching India my colleagues needed to catch a domestic flight to reach their final destination. No domestic flights were available that would get them to the meeting on time.

“Why are you and not your colleagues complaining?”

Because I filed the complaint with Continental Airlines and worked with Ms. Self-King to try to reach a satisfactory resolution.

“Even if you did have a valid complaint, the limitation period for your claim in court under the Montreal Convention is two years so it expired in May 2010.”

-Regardless of whether legal action was taken or should have been taken, Continental Airlines has the opportunity to rectify the situation for a previously loyal customer (a OnePass Gold Elite member).