You might be right. But AA told us that "flight diversion due to medical emergency" is a major cost and justified their actions on that basis. I don't find it entirely implausible that AA would provide an incentive to a gate manager who claimed to act to prevent an "in flight" emergency.
Med-link just rubber stamped the gate agents action. There was no medical assessment, no check for fever, no check of vitals, just the god like decision of the agent. The gate agent makes the decision, med-link rubber stamps it. Med-link is just a CYA for AA.
AA's actions spoke for itself. All of our family, our friends, their friends, and any one who will listen, gets AA's message. Customer care? We don't care. We don't have to.
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