Travelled from St. Croix to a final destination of Cincinnati, OH on 2/21/11. Went from St. Croix, to San Juan, Puerto Rico, then to JFK, then Cincinnati. Our flight arrived 30 minutes late at JFK, causing us to arrive just in time to board the plane to Cincinnati. The late flight also prevented the idiots at JFK from getting our luggage onto the plane. We then arrive in Cincinnati and wait an hour before we are told that our baggage was left in New York. I was disappointed overall with the service, speed, and dependability of AA. I will be flying with Delta my next trip. I must say, however, that the baggage fees I had to pay (outrageous, by the way) will not cover the cost of delivering my baggage to my house once it arrives in CVG. Take that, AA.
By the way, quite a few other fellow travelers from our flight also did not receive their luggage.