One of the most shocking aspects of the massive decline in service standards on all US based airlines is the willingness of staff to lie to vulnerable passengersvto get them away from the desk. Go sound bad, but that same story could have been told about Delta, United or US Airways. The number of bare faced liars working for US based airlines isvastonishing. It cannot be a coincidence and I strongly believe that many of the decidedly stupid employees have actually been trained to lie to customers to get them away from the desk. Perhaps passengers should write down what the staff are saying and ask them to sign it, or video them on their phones. At least you could take that to court.
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