[zaydog]

CrisH

Thanks for the information and I did exactly as you suggested. The Customer Service Rep said that they had had problems with their webpage and that other passengers had complained. She said she checked the webpage the same morning I checked in and the problems had been fixed. She would not give me my other $10 back because she said I checked in after she had checked the page.

I know for a fact that the page allowed for me to check in "2" bags free of charge and did not ask for any additional money for the second bag. I mentioned this to the CSR and she stated at first that the webpage would not accept money for the checked bag (which is wrong and made me wonder if she had ever checked the page to begin with) - I explained how the page works and she just flat out denied my claim for full reimbursement stating that the policy was in effect when I checked in. All in all it sounded like a pre-rehearsed answer to protect Airtran from any liability in this matter. For me this gives credibility to my original thought that they knew I was right and that they went overboard in the way they handled my complaint with agent.