Absolutely! I just had a similar scenario happen to me. Over the past two years I have been flying with southwest. During this time I had been screwed out of a flight because they say I missed the deadline by a couple of months and I lost about 6 points which equates to 3 flight. Today I found out that they changed there plan on march 1st. Back in February 2011 I checked my account to see that i had accumulated 14 points from previous flights. At that time you needed 16 points to earn the free flight. My account said I had until august of 2011 to earn those last two points. I purchased a ticket to California to see my girlfriend knowing that I was getting a free flight out of the deal. Today I decided to check my account to make sure I had the free flight available. What I saw was that not only do I not have a free flight available but I only have 1,300 points out of 35,000 required points. I called them up and was told that even though I had purchased the flight back in February my flight didn't count until march 15 which was the day I flew to California. Because my flight wasn't until after their change on march 1st I didn't earn the free flight. They told me that my old points count toward the new program but according to the scale they are using for the old points to be integrated into the new program I now have to earn another 1,200 points to get the free flight which means I now have to purchase another flight to get my free flight. They gave me a telephone number to speak to customer relations but it's been busy all day. Please please please, if you are reading this and you have a similar complaint, voice your complaints here and let's band together to shut these corporate tyrants down. I am so sick of them constantly dangling the carrot in our faces.
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