[moie]

I recently purchased 4 tickets from them. London UK to Venice Italy return with BA. Cost 283GBP We were to join a cruise departing from Venice.When we had to cancel our cruise I contacted eDreams and asked to cancel the flights - only to be told that they were non-refundable, that I couldn;'t get a credit for another flight and that I couldn't make any changes. I then contacted BA and was told that all though they were non-refundable I could make changes and that the BA would only charge me 30GBP per passenger to make the changes. I then relayed the information back to eDreams. They then said that ok the tickets could be changed but that it would now cost 90GBP per passenger PLUS any fare difference. I then submitted a new schedule to eDreams adding the costs and additional change in price of the airfare - total cost would be 121GBP.
eDreams then told me that I couldn't make any changes via email but had to make them by phone. They then gave me 5 different phone numbers - non of which work from here in Canada. I relayed this information to eDreams - they just replied that I had to phone them. After several emails I have just given up trying to get through to them that those phone numbers don't work. I then found a web-site called Complaints board - I submitted my complaints - only to have them answered by Nico from eDreams who assured me that if only I would send him an email he would straighten all this out - last I heard from him. Received another email from eDreams saying that the changes will NOW cost 128GBP per passenger. I relayed this information back to the complaints board web site and was contacted by Ana who assured me that she would straighten everything out. She forwarded my complaint to eDreams customer service who sent me an email ...you guessed it.....telling me to phone them. ARGH!!! I have found no-one that is able to help me. I have complained to BA about this agency and I'm amazed that legit. airlines will continue to do business with them. Here in Canada we have not heard of any complaints about them and I only discovered all the complaints after purchasing tickets from them. I think eDreams is only a call center and will take your money (credit card) and might or might not issue you a ticket...but forget about trying to get anything resolved if you should have any problems - it's just a big run-around and they don't care. Stay away from them.