There are federal guidelines airlines must follow when flights are overbooked. They must ask for "volunteers" who would be willing to give up their seats for a later flight, plus compensation. If they do not get volunteers, they must bump the last person/people who checked in, with certain exceptions such as military personnel.You cannot be bumped just because you do not have a confirmed seat assignment. If these guidelines were not followed, you are entitled to a full refund on unused transportion or a travel voucher up to $800.00 per person. You should complain to the D.O.T. (I'm sure they have a website).
Last edited by azstar; Apr 24, 2011 at 2:14 PM.
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