Im a frequent business traveller and do the flying as part of my job. Lately I also had a bad experience with TAM flying from Miami to Paraguay via Sao Paulo and back. I started writing a blog about surprisingly good customer experiences, but occasionally I also include some negative ones in order to vent and because service providers should be given the opportunity to learn from their mistakes. Have fun reading:
http://pcsworldcitizen.blogspot.com/...tam-sucks.html