see gromit post
also, if you weren't there (if your husband told you this) then he may be exaggerating what happened a little bit to emphasize the story or his point, not saying it didn't happen but that it may have been a little different then the way it was described
in many jobs (not just airlines) when someone goes to them and practically says they are not doing their job (which sounds like your husband did by going out of his way to say he wasnt helpful or nice) then they won't take it nicely and many people wont just take it and let it go and they will say something about it
the problem was solved with no help but then it doesnt take too much to find an empty seat if it isnt a full flight, so there was little need to go up to "ricky" and make a comment, it was pointless and maybe done to get a response and in this case it sounds like there was and now you are complaining about it, sometimes people just need to let things go since it was after the fact or know that there could be a response
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