Hi,
I was on a trip from Tel Aviv (TLV) to Berlin (TXL) with a connection in Duesseldorf (DUS) on Thursday, May 05, 2011.
The flight was delayed and I was rerouted to Munich (MUC) where the first connection flight was canceled.
I finally arrived in Berlin with a delay superior to 15 hours compared to my original trip.
According to EU Regulation 261/2004 and the judgment of the European Court of Justice in joined cases C‑402/07 and C‑432/07, from 2007, I think I am eligible for a refund of 400€. I contacted the customer service by phone and they asked me to write an email to
customer@airberlin.com, which I did last week. I am still waiting for an answer.
Do you know how I can contact them to have an answer?
Thanks!