AADFW, I do agree with you regarding the fact that airline passengers vote with their wallets. Passengers want competitively priced tickets, but they do expect friendly and helpful flight attendants and gate agents. Not the rude, disrecpectful ones that work for American. Airlines like Spirit are thriving on low fares, but when I have checked some of the routes I often travel, I am saving $100-$150 per ticket. With Spirit, you get what you expect, no service, no extras, and if a flight attendant is rude, so what, it was what you get for the low ticket price. I took a flight on Airtran recently. The fare was $75 less than any other airline. They are a discount airline, right? I knew that I should expect nothing but passage to my destination. I brought my own beverage and snack expecting that there would be none served. And I expected rude, disrespectful flight attendants who hate their jobs. To my delight, they served beverages and a snack just like American Airlines did several years ago. Fllight attendants were pleasant, helpful, and did not yell at even one passenger. I will travel with them again. It costs the airlines absolutely nothing to have their employees treat customers with respect. Foreign airlines know that they do not have to spend money providing good service, they just have to insist that their employees treat customers properly, or "You're Fired!!.
|