We had the same problem with AA 4 weeks ago was booked on a flight from F Lauderdale to Dallas then on to London Heathrow arrived at airport at 2pm for 4.35 flight to Dallas flight delayed till 5.15 then 5.30pm at 5.30 it was announced flight to Dallas cancelled pilot wouldn't fly because of weather go & collect luggage then go to agent to rebook ( was 78 of us from a Princess cruise ) when we arrived the queue was neverending 1 of the passengers asked to see a supervisor never came after over 3hrs of waiting managed to get a flight next day from Miami to Chicago then to Heathrow asked for hotel & transport voucher said no.By now it was 9pm got a shuttle from F Lauderdale to Miami to find hotel eventually got one at 10pm.Next day arrived at Miami for 4.40 flight to Chicago delayed yet again then announced due to mainenance flight would not leave till 7pm all those on connecting flight to Heathrow would miss it GREAT ,we asked to have our luggage taken off as we decided to stay in Miami for the night told no would have to collect it from Heathrow 3 days after we land not viable as we live over 3 hrs away.Decided to catch flight & find a hotel in Chicago worse was to come.My wife is a nervous flyer as we took off there was a horrendous noise & debris flying around I looked up & one of the panels on the ceiling had come unstuck due to pressure the cabin steward went into the toilet got some paper & shoved it in then got someone from the flight deck to check
it, the noise subsided but no explanation or apology. As we had a time change on route managed to catch connecting flight
I wrote to AA on 5th April the automatic response said reply in 5-7 working days I am still waiting
We are greatly out pocket with hotel,transfer,food also we had a hotel booked in UK as I didnt fancy the drive home lost out on that too
This was our first experiance with AA will stick to British in future
We have also contacted Princess but said it was the Airlines fault