Quote:
Originally Posted by fonzactim
I paid the $25 bucks to put the bag on the flight with my aunt...We went to check it in and the agent told us it was 5 lbs overweight and charged me $90 to check the bag. Then she threatened not to put my aunt on the plane if I didn't talk nicer to her. ARE YOU FREAKING KIDDING???? You hold me up for $100 bucks over 5 lbs and then expect me to kiss your (*&^%* while I'm paying it. REALLY? We will never fly this piece of crap airline again and I'll let everybody know it.
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I'm no fan of Delta, however the employee you were dealing with did not make the rules or set the fees for overweight bags nor did she pack your bag. She was only doing her job. If you were disrespectful in any way she had every right to say something about it. If you felt you were being charged unfairly why did you not request a supervisor or perhaps politely suggest she use a different scale to weigh the bag? You could have removed some of the items from the bag as well.
Yes Delta, on the whole, has less than stellar customer service but you can't give an employee a hard time just for doing her job.