technically they are just doing their job, telling the passenger the bag is overweight and there is a fee....why get mad at the agent? We dont know the whole story, the OP states he wasn't rude and the employee was...do i believe him...being a delta story heck yeah. but i have seen first hand the passenger get mad at the agent/flgiht attendant then storm away and complain to a different agent that the other person was rude...its not always the employee in the wrong or rude
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