I always feel the same way when I go to my bank and there is a line with only two or three tellers. Everyone has downsized. The ratio of customers to those serving them has increased which is why businesses like airlines and banks attempt to drive more customers to self-service options on line and at kiosks. One thing I have noticed both at the bank andf the airport is the number of customers who are not prepared and/or distracted when they finally reach an available agent/teller to assist them. They forgot to endorse a check or filled out a deposit slip incorrectly or are on their cellphone or returning a text message.
Although most of the blame lies with the airline for insufficient staffing there is also some blame to be placed on other passengers who are not prepared when they finally get to the front of the line.
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