Quote:
Originally Posted by prdudeguy
Ultimately, how can I make an informed decision about volunteering my seat for a later flight if I’m given bad, misleading or incomplete information? Delta, do you really hold your passengers in such contempt?
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The answer to your question is, yes. I think you should have gottten the voucher AND the first class ride to Vegas. It shouldn't matter that the only available seat is in first class. That's Delta's problem, not yours. The systems that Delta uses that initially offered you the 11:00 AM flight are flawed as well and there are many complaints that have been registered before yours detailing these flaws.
I would have calmly, but firmly, told the agent (or better yet a supervisor) that regardless of which flight you were offered at checkin you entered $400 as the least amount of compensation you would accept for being bumped off your confirmed flight for which you held boarding pass with a seat assignment issued by their kiosk at the airport. Their system somehow bumped you anyway when the offer was only $300 but you graciously and politely comlpied with their directiopn not to board with the expectation that because of their error you would eventually be made whole with additonal compensation. If that additional compensation was not in the form of a $400 voucher then the $300 voucher PLUS the first class seat would have been acceptable, not either/or.
I would definitely write to Delta and ask that you be made whole and that irrespective of the fact that you few in first class from JFK to Las Vegas you should receive the voucher as well.