Was your original ticket fully refundable or did it have restrictions. Delta has some "first class" fares which are actually economy fares disguised with an automatic upgrade. They are still non-refundable and non-transferrable. If a Delta agent told you an exception to those rules would be made for your specific situation did you get the name of the agent or make a record of the date and time of the call? You can ask Dekta to reeview the recorded phone call and hopefully they will make good on the offer the original agent made to you.
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