Answer: yes they really do hold their passengers in such contempt. They are so bad they went bankrupt, and the govt. Rescued them and gave them anti-trust immunity to take over NWA. They don't care, because they don't need to care. They are " too big to fail".
I would consider a small claims claim. The misleading computer screen suggests that they are systematically misleading passengers... Indeed that could be a class action. At minimum, write to the DOT, as the "bumping" rules are regulated.
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