Tamara-
You are not "bothering" anybody with your complaint. You have a right to complain, and let people know what took place. I am just trying to explain why it is that you weren't allowed to board. That part, I will stick up for United about, as ALL airlines have a cutoff time for boarding, which is usually 10-15 minutes prior to the departure time of the flight.
What I will not stick up for United about, is the fact that they treated you rudely, thereafter. It was unprofessional to do so, and you have a legitimate complaint in regards to that.
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