Now wait a minute...I am absolutely shocked that an American aircarrier would have employees who are ill-tempered, ill-informed and ill-trained. Shocked.
The airline sympathizers on this board will now blame you for not being prepared for any contingency when the air carrier makes the inevitable mistake. Next time bring your birth certificate, passport, high school/college diploma and any other document you may or may not possess. Bring a sleeping bag because they will not provide lodging when their system fails, but of course, when you eventually are allowed to board it will have to be checked with the corresponding bag fee. And don't forget to pack a lunch (and dinner and breakfast for the next day).
It is surprising they even allow us to fly their precious airplanes because we are just so damned difficult.
Just say thank you and move along.
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