Complaint: Customer Service CS Lacking/UM left in the lurch!
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  #4  
Old Jul 18, 2011, 11:20 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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I think that Southwest only considers children under the age of 12 "unaccompanied minors". So, as far as the whole sorry lot of employees is concerned, the kids are "not their problem". Most airlines require an escort up until age 15.