In my view I had a contract with Delta and they failed to act reasonably to perform. I went for over 48 hours without sleep, spent several hundred dollars but most importnatly I lost 3 days and the 4th holiday with my family after traveling for a week. Does unreasonable behavior matter? Is there a chance of my pursuing punitive remedies that might send a message that might start to alter behavior that has become all too common with the new Delta? Or, must this be just another small claims case and a mere slap on the wrist?
