Complaint: Check-in / Boarding AirTran Airways - Nightmare, Refused Travel
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  #4  
Old Jun 3, 2008, 9:30 PM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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Here's my question - you say that it was you and one other passenger that went running to the door. If they didn't make any announcements then how did all of the other passengers know to board. And on every airline you have to board 10 to 15 minutes prior to scheduled departure time (the time ahead depends on the airline) but this is because there are things that have to be done once all passengers are on board, including weights and balances.

Everyone want's an on time departure, but in order to do that the airline has to have a few minutes in the end after everyone is on board to get these things done so the plane can leave on time.