Hi Cazzi
I have a complaint - my family were told they could not board on because there were 5 seats left on the plane. We had booked and paid for 8 seats. My family are in pakistand and do not have a ticket to get back. I have tried calling you contact centres and I am promised a call back and no one calls me back. I was promised a call back from Ejaz today and he was going to get me to speak to a duty manager. I have had no call. I spoke to Ateeba and she lied she was a supervisor. I am totall upset by this and would like you to contact me urgently.
Thank you
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