[irene]

Jetblue damaged a new bag. Had to force rude employee to file claim. After 3 weeks learned that a voucher for future travel would be issued. Since I am not satisified with this resolution, I asked 6 times for the regulatory agency I need to contact regarding filing a complaint. The first 5 times they responded, but did not answer the question. The last time they did not respond at all. I have since found out the information I need. Not properly addressing the problem and avoiding questions regarding taking the issure further is terrible customer service. Their customer service is all talk, no show!
Will not fly their airline again and will tell everyone I know to bring a roll of duct tape with them to repair their bag if they plan to fly JetBlue.