Delta did respond, but they do not disclose the nature of any follow up, if there is any, with the employee in question. Whether it is due to union governance (as someone suggested) or just their gross lack of transparency, i will never know what happened to dear Keeta. It seems clear why such behavior from Delta employees continues. As a side note, the representative who fielded my complaint gave me 5000 bonus miles for the poor service I received.
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