Quote:
Originally Posted by WJKohlleppel
Here's the official complaint:
I had poor customer service from representatives of your airline in both Phoenix, AZ and Portland, OR.
First Complaint - Through no fault of my own, I was running late to catch my connecting flight to Portland (see first flight referenced). I had 20 minutes before my flight was to depart and I wasn't allowed to get my boarding pass. When told it was too late, the Rep did nothing to aleve the situation. I asked for a simple meal comp, since I was stranded in Phoenix for 7 hours, again through no fault of my own. I was refused a meal comp and the agent gave me snide attitude, stating that she (Arcely) waved the $25 fee that she was supposed to charge me for the flight swap.
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I think the key word here is "connecting" flight. If indeed the connecting flight was late, on the same airline, then they should have rebooked you on the next available flight. As far as meal vouchers, that depends on WHY the flight was late.