[pkats]

I too have a half million BA miles. I am trying to book flights a YEAR from now (355 days according to the website). I am flying from Vancouver, Canada to London and I want to fly in August. No flights either way. Then, for "fun", I tried booking flights in April, May, June, July, August and September of next year. NOTHING! I emailed complaints and the reply was dismissive and finally they even told me to call customer service. As any of you know, customer service, based out of the US, usually takes anywhere from 20 minutes to an hour to pick up. However, to their credit, today they picked up fairly quickly. I politely stated that I wasn't able to get flights and asked why for at least 5 months I couldn't use my points (for any class). The customer rep was dismissive, flippant and tried to make me sound like an idiot. Bad move. I very strongly criticized the program, her handling of my call and the poor, poor customer service I have received on this. Then guess what...she found flights albeit not when I wanted but relatively close. But like the other poster I am disgusted by BA and am going to talk to my bank about trying to recover some or all of those points. I'm pretty sure I won't succeed but if there is even ONE BA employee with any sort of conscience, they will read this and other postings on the subject and try to contact us, the loyal, Executive Club members who can fly NOWHERE! By the way, I'm going to find every consumer website I can and make the same complaint.