Something good to say
I have been taking long haul flights for more than forty years. Recently I travelled on Etihad from Bangkok to Dublin and can easily say that it was the most comfortable and pleasant flight I've had.
One smallish fly in the ointment was my effort to change the date of my return flight. I rang their Call Centre - this was in July. It wasn't easy dealing with them and I had to ring them a few times. My third attempt produced a helpful lady.
Later I discovered that my changed flight date hadn't been recorded. This got rectified reasonably easily.
I would love to continue having the pleasant inflight Etihad experience. May I suggest that you monitor these calls more thoroughly.
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