NEVER AGAIN
I have had a nightmare of an experience with Turkish Air Lines. My two old sisters were to go back home from Copenhagen. Apparently they have hand two bags more than they were authorised to take with them into the airplane. The air line’s staff confiscate the extra hand bags without giving them any receipt.. They don’t even allow them to call me who was present at the terminal at that time so that I can collect the extra hand bags. My sisters were very rudely treated and pushed into the air plane. The day after I went to Turkish Air Lines office at Copenhagen Air Port to pick up the hand bags, but there was no trace of the bags. Since then I have tried several times to get my sisters’ hand bags back but all my efforts have been in vain, and every time the Turkish Air Lines staff have come with a different story about the whereabouts of the bags. I tried to see the head of Turkish Air Lines in Copenhagen. The staff just played with me, ,made mockery and showed each other as the head of the office. Until today I haven’t been able to get back my sisters’ hand bags. The contents of those bags were very valuable. As you know one puts valuables in her/his hand bag rather than big suitcases.The worst thing is the fact that until now I have written to different authorities in Turkish Air Lines such as General Management in Istanbul, Customer Services, Central Baggage Tracing Dept. but non of them have bothered to care. Even no answer for my feed back comment.For me, my family,and relatives …FLYING WITH TURKISH AIR LINES ? NEVER AGAIN. And I will try to advise my associates not to fly with Turkish Air Lines.
S.A.from Malmö
Ref: Flight 1786, Turkish Air Lines, kl.1725, 14th Jul 2011 from Copenhagen to Istanbul. Feed back reference NO; 6491723
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