View Single Post
  #3  
Old Nov 24, 2011, 9:08 AM
Mchan Mchan is offline
 
Join Date: Nov 2011
Posts: 1
Default vueling bad service

Booked 2 tickets on 26 October for 2 people to fly from Paris to Sevilla and received confirmation email from them on same day with seat numbers etc. Upon reaching the airport, we were informed by Vueling counter staff that our tickets were cancelled. I did not receive any notifications - call, sms or email - informing me of the cancellation. Luckily we were at the airport earlier as it took us 1 hour to resolve the issue, after paying double the amount for the same tickets! Emailed to Vueling customer service who gave me nonsensical replies saying that I can't take confirmation emails for good and that I should have re-confirmed with their Customer Service Department before flying! I'm not sure who ever does that though! Very unpleasant experience altogether and I'll never take Vueling again!