I don't take the same view of this incident at all. Vueling have failed to provide any reasonable explanation for the cancellation of the tickets. If you have proof (ie. Print outs of the confirmation), and the payment went through without a problem, I would take them to the Small Claims Court. They are in breach of contract and they sought more money in order to fulfill it. I cannot imagine any judge finding that to be fair and reasonable and I consider Vueling to have breached your contract.
|