Hello BKK
The ticket I had was very restricted, it was non refundable, and allowed no date or route changes, I totally understood this and realised this would be a problem from the offset in trying to return home earlier, that is why I tried to negotiate with KLM to see if there was a way around this restriction without having to purchase a brand new ticket. Yes I should have had insurance for that trip as I usually do, but on this occassion I simply did not have insurance and therefore at the mercy of an airline agent that would not budge. I have a lengthy experience flying with most of the major airlines around the world for both personal and business travel and I have catalogue of stories to tell, some will make you fall off your chair and others will possibly cause that mouthful of morning coffee to come out flying all over your poor computer screen.
But of those many experiences nothing could have prepared me for the lack of compassion shown here and the coldness of the response I received. I totally understand that airlines have their rules and restrictions and the reasons these are in place, but when you have a passenger that is not "demanding" to get on a flight, but while explaining his plight he is trying to work with the airline to find a solution to get on a flight back home then I think there is little room for supporting this cold customer care.
Forgive the negative but there was a way KLM could have helped me here they just could not be bothered to see past "their' ticketing rules and regulations, it is a plain and as simple as that. For an airline to hide behind these rules and restrictions at a time such as this, is in my mind unforgivable, hence my wish to have nothing to do with that airline ever again.
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