Hi,
I'm a little lost as to the finer points about what happened here, but I can see some issues a little more clearly...
At the beginning of your letter you speak to things like the flight from DOH being "overcrowded like a cattle flight"... so long as there was a seat for each passenger then that's fine.. The fact that it was full only means that it was booked properly and sold as well as the airline hoped for and expected.. I see nothing wrong with this at all.
As to the notion that your bag was taken from you due to no space on-board.. That's an unfortunate situation, but something that not always avoidable by the airlines. In some cases passengers just bring too much stuff and/or don't full maximize the OHB and FBS areas for cabin baggage.. and this then can drive the need to gate check bags.. I would expect the airline to manage this as best as possible, but in the end it's not something they have total control over.
As to the notion that it took over an hour for your bag to arrive in the reclaim area.. In most cases the actual unloading of and handling of bags and the process is something that handled by a contracted party or the airports own in-house staff.. I'm not so sure that this is a matter that's entirely controllable by the airline themselves.. I'd need to know who handles the ground services for QR in CCU..
If it's a 3rd party that QR hires, then QR should be able to speak to it.. by contrast if it's not a party that QR has any control over, then this issue needs to be taken to the contracting party, and not QR.
As to the issue of the damage.. This is something that is, in most all cases, a matter that is rather well defined under airline contract of carriage.. In most cases, locks are not a covered item.. but again, we'd need to see EXACTLY what does the QR CoC say on the matter.
|