Hi,
errr.. . Jim... I think that the DOT statistics do speak for themselves.. however, to me they don't say "arrogant and anti customer" that is of course each persons assessment of what these numbers mean to them.
I've read the DOT's reports, and can't seem to find a place where they label, categorize or even refer to them as "arrogant" or "anti customer"; if they do, I'd sure like to be pointed the location in the report where this is now included as this would mark a pretty significant deviation from their normal practice of reporting out data without commentary or bias included.
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