I chose this airline as I was confident that this would have been the right airline to go on my travel. My flight destination was from Istanbul to Miami with a one stop in Rome, italy, which I was okay with. The on plane service was horrible. Flight attendants were never there to attend their on-plane customers. İnstead, they spend their entire time in the back on the plane, small talking. Once ın Rome, none of the Alitalia employees were there to help. I eventually made it to Miami. However, once hereö after my 2 week business trip, my flight back was scheduled from Miami 2 days ago on Friday. I was trying to do a web check-in, but the web service was not working. With my luggage all packed, I was en route to Miami International Airport and as İ checked my e-mail 3 hours before my scheduled flıght, İ received an e-mail from my agency telling me that the plane has been delayed for the next day on Saturday. So İ hastened back to the hotel İ was staying at and had to check back in. Thank god there were 2 more rooms available. However, thanks to Alitalia, it cost me a couple extra hundred dollars out of pocket to pay for all those expenses. The next day, İ hastened back to the airport to end up in a monstrous line that would have taken at least 5 hours to go through. A lady who works at the airport approached customers and told us that the flıght, once agaın, was delayed. Instead of apologizing, she kept rollıng her eyes and came back two hours later to tell the hundreds of people that they could go to the front to receive FREE COFFEE to make up for the delay. For christ’s sake, such an offer is nothing but humiliation and more than disrespectful. She then told us to wait in line and that all Alitalia customers will be receiving free food for the long delay! Hours later, I had to leave the airport again as the line was making no improvement in advancing. When İ came back to the airport a few hours later at 11 pm, for check-in, they told me that there was a problem with my connectıng flight from rome to istanbul. They told me at the airport that there was no connectıng flight from rome to italy (THAT IS HOW I BOOKED MY FLIGHT MIAMI-FLIGHT-ITALY<<<<<<<<<<<<1,500 DOLLAR TICKET) and proposed that I should find a hotel close by the rome airport and wait for a possible flight to İstanbul the next day. I began to panıc as I had a VERY IMPORTANT BUSINESS MEETING IN ISTANBUL on Monday, and when I told them about thıs ıssue, ınstead of finding a solution, they laughed at me, went to the back, made me wait for a good 30 minutes until their supervisor came to confront me. This was totally uncalled for. All in all, I am going to miss my Monday meeting and most likely lose my job as a consequence of Alitalias malfunctioning service! İ want to join the group and fight for all compensations. This was the most horrible experience I have ever had! SUCKS SUCKS SUCKS!!!!
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Originally Posted by rita
I don't know if I can fit it all in this space. I was going to write a book about it...it was supposed to be the best vacation of my life...first trip to Europe. It was a nightmare...the worst vacation of my life and I am still fighting with them over reimbursement.
Alitalia is the worst airline. They lost all of my luggage over a year ago and I am still fighting with them over the money they owe me ($1465) for what I spent to re-purchase my luggage, clothing, boots, shoes, toiletries, makeup, etc. They are a disgraceful bunch of mobsters in my opinion. There is NO customer “service” as they sarcastically smirk when you ask them anything.
http://wp.me/p1l3In-4 There is so much more to the story than is mentioned on that link….for example, after they lost everything and I was in the Milan airport with nothing except a small tote bag, and the clothes on my back…naturally I was upset…they were nasty to me and refused to talk to me until “I calmed down.” And, after I had to repurchase everything with my money- including luggage- since my trip was multiple cities across France and Italy- when they lost my luggage, they lost all of my clothing, my boots, (it was snowing!) my shoes, my makeup, my toiletries and my luggage and my daughter’s luggage. We could not TRAVEL until and unless I purchased everything all over again. They assured me that I would be reimbursed. But all of that is included in the link….however, the “icing on the cake” was when we were in the Florence airport waiting for our connecting flight to return home, and the Alitalia agent claimed that our luggage was now over the weight limit and she wanted me to pay for the extra baggage! So, imagine this now…..THEY LOST my luggage for the ENTIRE vacation. I only received it back in time to put it on the return flight so I had to rebuy everything, (I never even opened it in Italy!) so Yes, I imagine that I had some extra weight….. so now she was attempting to “charge” me for extra weight…..THIS was after they refused to let me even “speak” to them in Milan……you can imagine how upset I got. I refused to pay and tried to explain why…..But, she didn’t care….she insisted. So, I threw out the heaviest toiletries, boots, and clothes in the airport until I got down to the “acceptable” weight and now over ONE YEAR later, they are refusing to pay me what they owe me and they won’t even pay me what they OFFERED to pay me (AND I THREW OUT MOST OF THOSE CLOTHES AND BOOTS IN THE AIRPORT anyway....I don't even own them!)– or even acknowledge that they made a typo in the offer letter (per the link, they meant to offer $1225, but typed $225)!!! Actually “Alitalia sucks” is too kind. They are criminals, hoodlums, and I pray for the day that the company goes out of business. |