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Originally Posted by Gromit801
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Let me repost the Delta Rules.
Emotional Support Animals and Psychiatric Service Animals
Delta complies with the Air Carrier Access Act by allowing customers traveling with emotional support animals or psychiatric service animals to travel without charge with the following conditions:
Acceptance Guidelines
May or may not be trained to perform observable functions. However, the animal must be trained to behave properly in public settings as service animals do.
Emotional support animals travel free of charge and the animal is exempt from cabin allotment.
Like service animals, emotional support animals can be transported in the cabin.
Delta requires documentation (not more than one year old) on letterhead from a licensed mental health professional to be presented to an agent upon check in stating:
Title, address, and phone number of mental health professional.
The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual - 4th Edition.
That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
That the person listed in the letter is under the care of the assessing physician or mental health professional.
A kennel is not required for emotional support animals if they are fully trained and meet same requirements as a service animal.
Passengers should ask to speak to the Complaint Resolution Office (CRO) if they encounter any issues while traveling with emotional support animals.
These allowances are above and beyond the ADA rules and conform to the ACAA which gives the airline a degree of freedom. Easy to S-C-A-M!! Look it up.