What exactly did these two "middle aged" gate agents do? Also, weather delays often have nothing to do with your arrival or departure city. It has to do with where the aircraft is coming from. For example, you could be in Tampa waiting to go to Houston. Beautiful day, clear skies in both cities. However, if your plane is coming from New York, there might be a snow storm there delaying your departure. Sounds like the gate change was to accommodate you on a substitute aircraft. Had you waited for the inbound flight to arrive, you might have been there far longer. Regardless, without specifics it sounds like the airline did the right thing. They informed the passengers of the weather delay, found a substitute aircraft, and got you all on your way. If you arrived within four hours of your scheduled arrival time, then the airline did its job.
|