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Old Jan 5, 2012, 4:39 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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The BA website has a specific passport and visa link to a company called Visa Central. This provides a free database of visa and passport requirements for each country. For British citizen's travelling to Israel there is no visa requirement but the first requirement in the passport section is there must be six months remaining validity on the passport. So, BA can certainly put the ball back in the OP's court on the initial error. The part which needs to be addressed however is why BA appear to have taken a very harsh line with this family.

I have personal experience of losing my passport on my way to the airport with my son for a BA flight. We missed our flight of course, and made a mad dash to Liverpool to pick up an emergency passport, but we were rebooked on a later flight without penalty. There was no need for BA to treat this family so badly, even if they were within their rights to deny boarding. Why were they not offered the chance to rebook to the following day, even with a change fee? Why were they banned from future flights?

It seems very harsh.