I feel bad that they feel that they can't travel anymore. I also know that air-travel can be confusing for those that don't travel very often. However, if your parents didn't ask for help, how can you blame the airline? Keep in mind that it is a tricky situation when offering un-asked for help to passengers. Some are offended, others are appreciative. Kind of like walking a tightrope. All I can say is to encourage them to continue to travel if they are able, and make sure to ask for assistance every step of the way. When boarding from the ground instead of a jet-bridge, lifts are available so that a passenger with a disability does not have to climb the stairs to the aircraft. All you have to do is ask.
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