Quote:
Originally Posted by The_Judge
Damned if you do, damned if you don't. This post proves airlines can do no right as most complaints are when the airline DOES deny boarding, they are wrong then too. How can they do the right thing if they are chastised when they do both?
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I don't agree.
In my opinion the airlines have some sort of responsibility to assist the passengers in this regard, and I will tell you why.
As probably the same employees check in the passengers at the same) flight gate day in day out, it wouldn't be that much trouble for these employees to know the rules to those countries, or the airline to prepare a list for the terminal gate crew.
Since the airlines deal with these issues all the time, why not be informed ?
Why is there a requirement for airlines to check or see the passport (and not ANY kind of I.D.) on check in. I am sure there is a certain regulation, rule or law, implying the verification of compliance with those for these exact reasons.
Of course it would not hurt for the traveler or parent of a minor to check, which information may not be readily available.........
A friend of mine was checked in, baggage checked and sitting at the gate to board, when he was paged and told at the gate , that he could not board the plane, because his passport had an expiration of less than six months. They did not catch that his wife's passport had roughly the same expiration date. Wait, this get's better: So now he's refused boarding, then his wife does too, because he volunteered the information, but his (20 year old) daughter gets to go.
This was a missionary volunteer group, providing medical help to a central american country.
As it turns out , that country had NO SUCH requirement and the crew at the gate as well as their supervisor were DEAD WRONG.
Why NOT have these requirements at hand and have this info checked for accuracy periodically ???
So the Dr. did not get to go, and neither did the wife who was a nurse.
Basically ruining the whole mission.
Thank you American Airlines. And the staff at LAX !!!
They were issued vouchers and an apology, whoopdy dooo.