I want to focus on your upgrade to economy plus.
There is no legislation which requires an airline to upgrade a passenger with a disability. You are legally able to sit in a middle seat. Now, your case is quite clear and I would upgrade you to economy plus if I were the agent.
Your story raises an interesting discussion. What if we required airlines to upgrade EVERYONE who has a disability?
Upgrade every obese person to First Class.
The passenger with Restless Leg Syndrome should always sit in a bulkhead or business class.
Those with documented pteromerhanophobia (fear of flying) can always sit in the front to pick up less bumps from turbulence.
Parents traveling with small children be upgraded for free too, or at least be able to pick their seats before everyone else.
Not every case is as clear as yours.
I fly every week on business. I don’t like gate agents. However, the best bet for all of us is for the gate agent to practice discretion.
I was so glad to hear that the gate agent properly used his/her discretion for you. You deserved it.
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