US Airways employee treated me poorly
On 9/27/11, I flew to the Bahamas to attend my sons wedding and on the return flight, 9/29, I asked the gate attendent in Charlotte, NC to assist me in having a wheelchair available in Newark NJ. He stated to me "to just be the last person off the plane!" I am 64 yrs old and disabled. When I arrived in Newark, the attendent there told me there was only 1 person @ that time of night to take me to baggage claim and that I would "have to wait and to take a seat!" The flight landed @ approx. 8:12 PM!! Having written to US Airways it stated 'my letter will be instrumental in helping THEM to improve THEIR service, the letter was documented for review by the Newark Station Manager and relevant supervisory staff. I could contact the Dept. of Transportation and the Aviation Consumer Protection Division. And then they apologized for my negative experience."
And that has been it since October 17th, 2011. Don't think I will fly US Airways again as they have no respect for the elderly and disabled who live on a fixed income and instead of THEM contacting these other agencies leave it up to the consumer.
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