[Abooismail]

It's nearly five months since Saudi airlines lost 3 of 7 bags and later claimed I filed 14 days after arriving in JFK, thus, asking me to please understand that they must deny the claim. I have taken to the social media, specifically on the airlines facebook page and at one point several weeks back touched a nerve. Then I changed up and softened a bit to which I was asked for my claim number. Same result today....I supposedly filed 14 days late. Even if I did, and I didn't, they lost the bags. A point of logic here. Unless someone had some serious mental health disorder or brain injury, or was from another planet, and unaware of baggage rules, who would land in an airport, find 3 pieces of luggage missing, two of which had all the belongings for two people, including clean underwear and just leave, then notify from another State, 600 miles away by telephone, that they l lost their bags? This type of argument doesn't work with this airline, despite the three Fed Ex tag numbers given by Saudia staff in JFK when my family reported the bags had not arrived. Seems if and when the bags arrive, they are sent by Fed Ex to the owner under the numbers given at the time of processing the claim. This did not impress the airline customer service manager. Poor business ethics is not an issue when a company does not have to be competitive to survive. Complacency and poor governance seems the rule rather than the exception. Flyer beware.