I'm not trying to be a jerk but if you were in charge of this situation, what would have been your call? Delay the flight till the airport vendors were open? Cancel the flight? Tell the passengers to dress warmer for their arrival into OAK? There were airline staff available otherwise the flight would not have been sent and marshaled into the gate. Dictate to the cab companies each delay they have and to make sure the cab companies operate appropriately? Tell the rental car companies their hours of service?
I'm not really sure, other than the ticket counter lights being off, what more they could do?
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