Complaint: Check-in / Boarding False Advertising/Bait & Switch
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Old Feb 22, 2012, 1:22 AM
Helomaniac Helomaniac is offline
 
Join Date: Feb 2012
Posts: 3
Default False Advertising/Bait & Switch

I just returned from a business trip to Las Vegas. Upon check-in a screen on the kiosk offered me to upgrade to First Class for $300 and I decided to treat myself to see what it was like. As I raced to the gate I realized that the boarding pass for the long first leg still showed seat 16D so I went to the gate agent to ask why. She said I only had a First Class seat on my final, short leg, not the 4 hour leg back to the east coast. I told her the kiosk did not specify that at all and she proceed to tell me she get's that complaint constantly. Upon returning home I wrote to customer service and they politely replied with "tough luck". I feel US Airways broke the law with this false advertising and I want to challenge them. Does anyone else have a similar story or any advice? Thank you.

Last edited by Helomaniac; Feb 22, 2012 at 1:26 AM. Reason: spelling