[Billz]

In our efforts to find some sort of solution to our problem, we discovered the flight from Detroit had been canceled. Plus, when we spoke to the Manager, Susie, she stated she had been dealing with this all day. So, it appears they had multiple flights cancelled, on 2/21. That's a lot of passengers to leave swinging in the wind!

Based on our original ticket costs, which were reimbursed, we had to pay an additional $150 per ticket to fly out 2/22. And that's with a stop-over. Multiply that by at least two full flights that were cancelled, and that's a considerable amount of money SpiritAir cost their passengers!

Oh, the original person at the counter was very polite and helpful. The "manager," Susie, on the other hand was nothing but condescending and rude, and offered nothing but excuses.

I understand there are bound to be problems, but in the past the company generally did whatever they could to accommodate their customers, and provide another flight.

SpiritAir made no attempt to do anything to minimize their customer's inconvenience. There was a family with 4 young children who had checked out of their hotel, turned in their rental car - and now here they sit with no where to go. And if they end up paying what we did to get a flight out - whoa!

SpiritAir treats their customers as necessary evil they must put up with, in order to keep their shareholders happy.

I don't know if it's true, but we were told that some of their planes had been grounded due to not passing maintenance inspections - that's strictly hear-say, though.

In all honesty though, if you own stock in this company - sell, and if you plan to fly, you have the choice of paying more now, or later. You will soon learn, those "cheap" flights at Spirit aren't so cheap!